Claims

How to claim

If a covered component fails, contact us before any work starts.

  1. 1

    Stop and contact us first

    Report the failure to Infinity Claims Support before any repair begins. Work started without authorisation is not covered.

  2. 2

    Take the vehicle to a panel workshop

    We will direct you to an authorised workshop. Diagnosis has to be carried out there.

  3. 3

    We authorise the repair

    Once the failure is confirmed as a covered part, we authorise the work up to the limits on your policy.

  4. 4

    We settle with the workshop

    Approved costs are settled directly wherever possible, within the per-claim and annual limits.

This is a summary. Your policy document sets out the full claims procedure and prevails.